Question 1

How do I arrange a care service with White Rose Home Care?

Accepted Answer

Contact White Rose Home Care and make an appointment for us to visit you for a chat about how White Rose Home Care can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!

Question 2

What if I don't like my care package or want to make changes?

Accepted Answer

Our experience tells us that people's care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative.

Question 3

What tasks will my care worker carry out?

Accepted Answer

We agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day. Click here for details of the care services we can provide. As part of our ongoing and unique relationship with pharmacies, we are also able to assist or administer your medication. Care plans frequently evolve and we check regularly to ensure that the care we are providing is appropriate.

Question 4

Is there anything that my care worker is not able to do?

Accepted Answer

Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the White Rose Home Care worker. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your local White Rose Home Care team.

Question 5

Will I have the same care worker each day?

Accepted Answer

This depends on how many care visits you have each week. We very rarely have just one care worker assigned to a particular customer. This allows for periods of time where your care worker may be away on holiday, however we do try to keep the number of your care workers to an absolute minimum.

Question 6

What about my personal security?

Accepted Answer

Every member of the White Rose Home Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.

Question 7

How can I be sure that my care worker will stay the full period of the care visit and carry out all the tasks?

Accepted Answer

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the care worker will write the details of activities undertaken during the visit in the care record (which is retained by the customer). In addition, the customer is asked to record their satisfaction by signing the care worker's timesheet, which is returned to the White Rose Home Care office each week for checking.

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